Shipping

Ordering & Dispatching


If we receive your order before 12pm (UTC) we will do our very best to dispatch it the same day provided we have it in stock, any orders received after 12pm (UTC) will likely be sent out the next day. Occasionally we do run out of stock and we will contact you if there will be any delays to your order.

Please note that any orders received between Friday and Sunday will not be processed until Monday morning.

Once we have dispatched your order you will receive an automated email with your tracking number. Please check for these emails regularly and also check your junk/spam folders in case it ends up there (and white-list/safe-list our email address if you find us in your junk/spam folders so it doesn't happen again)


UK Shipping


For UK deliveries we use Royal Mail's '1st Class Signed For' courier service. This is a tracked and insured service that will require a signature on delivery. If no-one is at the delivery location at the time of delivery, a card should be left with information on how to rearrange delivery or collect from your local post office sorting depot. If your delivery is left uncollected it is likely that it will be returned to us as undelivered, and an additional fee will be charged by us for re-delivery.

The Royal Mail aim to deliver this service the next working day after dispatch, however this is not a guaranteed service and sometimes it can take up to a week before it arrives, especially if you live in the Scottish Highlands or Northern Ireland. Please continue to check your tracking information and allow 10 working days from the dispatch date before contacting us, we cannot make any inquiries or claims regarding missing/late shipments with the Royal Mail before this time.



UK Shipping Costs (for orders under £25.00, a
ll our UK shipping is FREE for orders over £25.00!)



Weight

UK mainland

less than 100g

£3.60

100g - 499g

£4.40

500g - 0.9kg

£6.50

1kg - 1.9kg

£8.95

2kg +

£14.45



EU/International Shipping


We ship all our products worldwide and for all International shipping we use Royal Mail's International Tracked & Signed courier service. This will also require a signature at the time of delivery. If the delivery cannot be signed for, you should receive information to help you rearrange delivery or collection, however this will depend on the preferred partners policy in your country. For more information on Royal Mail's preferred partners, please see the links below:


http://www.royalmail.com/personal/track-your-item/international-tracked-signed/delivery-partners


http://www.royalmail.com/personal/international-delivery/international-tracked-signed/tracked/delivery-partners


The Royal Mail aim to deliver to Europe within 3-5 working days after dispatch and worldwide within 5-7 working days after dispatch, however this is only an estimate and not guaranteed and it can take up to 28 working days to arrive depending on location/distance and courier services in your region. Please note that additional delays may be experienced due to customs processing in your country, unfortunately this is out of our control and we can only advise that you contact your local customs office and the courier for futher updates.

Please continue to check the tracking information and allow 28 working days from the dispatch date before contacting us, we cannot make any inquiries or claims regarding missing/late shipments with the Royal Mail before this time.

Please be aware that sometimes this is only a 'tracked' or 'signed' service in some countries, please see the link below for more information:


http://www.royalmail.com/personal/international-delivery/international-tracked-signed/coverage


EU/International Shipping Costs


Weight

Europe

International (Rest of World)

less than 100g

£8.60

£9.45

100g -499g

£10.15

£12.95

500g - 0.9kg

£12.50

£18.10

1kg - 1.9kg

£16.60

£24.35

2kg +

£25.00

£50.00



Unfortunately, we do not offer any other courier services at this time



Customs Duty and Import Restrictions


You are responsible for abiding by any local laws regarding the importation of products we sell, please check your local import restrictions and laws prior to ordering from us. You are also responsible for any customs and import duty charges that may be applicable in your country.